2.1 Cleaning Methods and Tools
     • Surface-Specific Cleaning Techniques
               • Cleaning methodologies for various surfaces (e.g., carpets, wood, glass, upholstery)
               • Choosing the right cleaning method based on material and condition
     • Proper Use of Cleaning Tools and Equipment
               • Training on the correct handling of vacuum cleaners, polishers, and steam cleaners
               • Maintenance procedures for cleaning equipment to ensure longevity
2.2 Practical Application of Cleaning Techniques
    • Hands-On Cleaning Exercises
               • Simulation of real-world cleaning scenarios in different settings (guest rooms, public areas)
               • Problem-solving exercises for unexpected challenges during cleaning tasks
    • Cleaning Challenges and Solutions
               • Addressing common issues such as stubborn stains, odors, and difficult-toclean surfaces
               • Collaborative problem-solving sessions among students
2.3 Chemical Safety and Usage
    • Understanding Cleaning Chemicals
               • Comprehensive study of various cleaning agents and their purposes
               • Identification of chemical symbols and safety labels
    • Safety Protocols for Chemical Use
               • Training on the safe handling, storage, and disposal of cleaning chemicals
               • Emergency response procedures in case of chemical spills or exposure

3.1 Linen Inventory Control and Management
     • Efficient Linen Inventory Systems
               • Introduction to inventory tracking systems (manual and digital)
               • Establishing par levels and reorder points for linen supplies
     • Real-Time Tracking of Linen Supplies
               • Integration of technology for RFID tagging and tracking
               • Implementing software solutions for automated linen management
3.2 Laundry Operations and Best Practices
     • Commercial Laundry Equipment
               • In-depth understanding of industrial washing machines, dryers, and ironing equipment
               • Maintenance and troubleshooting techniques for laundry machinery
     • Best Practices for Washing, Drying, and Folding Linen
               • Standardized procedures for sorting, washing, and folding linen
               • Quality control measures for ensuring freshly laundered, high-quality linen
3.3 Stain Removal Techniques
     • Identification of Different Stains
               • Recognition of common stains found in hospitality settings
               • Categorization of stains based on origin and composition
     • Practical Exercises on Stain Removal
               • Hands-on sessions addressing specific stains using appropriate techniques and products
               • Assessing fabric compatibility and selecting the right stain removal method

4.1 Managing Housekeeping Supplies and Inventory
     • Procurement Processes
               • Overview of procurement procedures for housekeeping supplies
               • Establishing relationships with reliable suppliers and vendors
     • Inventory Optimization Strategies
               • Techniques for reducing excess inventory and minimizing waste
               • Implementing just-in-time inventory systems for optimal stock levels
4.2 Budgeting and Cost Control in Housekeeping
     • Creating Housekeeping Budgets
               • Formulating comprehensive budgets covering personnel, supplies, and equipment
               • Allocating budgetary resources based on operational needs
     • Cost-Effective Procurement Practices
               • Negotiation skills for securing favorable deals with suppliers
               • Vendor management strategies to maximize cost efficiency

5.1 Occupational Health and Safety Regulations
     • Compliance with Industry Safety Standards
               • Overview of local and international safety regulations applicable to the hospitality industry
               • Periodic safety audits to ensure compliance and identify areas for improvement
     • Workplace Safety Training
               • Mandatory safety training programs for housekeeping staff
               • Ongoing education on the latest safety protocols and best practices
5.2 Emergency Response and Evacuation Procedures
     • Developing Emergency Response Plans
               • Formulation of detailed emergency response plans specific to the housekeeping department
               • Coordination with other departments to create a cohesive emergency strategy
     • Evacuation Drills and Protocols
               • Regular simulation drills for rapid and efficient evacuation
               • Evaluation and refinement of evacuation procedures based on drill outcomes
5.3 Safety Equipment and Procedures
     • Proper Use of Personal Protective Equipment (PPE)
               • Training on the correct selection and usage of PPE for different tasks
               • Regular inspections to ensure the availability and functionality of safety equipment
     • Fire Safety and First Aid Procedures
               • Fire prevention measures and emergency response in the event of a fire
               • First aid training for housekeeping staff, including CPR and basic first aid procedures

6.1 Standard Operating Procedures for Cleaning Guest Rooms
     • Detailed Room Cleaning Checklists
               • Comprehensive checklists covering all aspects of guest room cleaning
               • Adherence to industry standards and brand-specific requirements
     • Techniques for Efficient Turnaround Between Guest Stays
               • Strategies for minimizing room turnover time without compromising quality
               • Streamlining cleaning processes for maximum efficiency
6.2 Implementing Quality Control Measures in Housekeeping
     • Regular Inspections and Quality Assurance Protocols
               • Conducting routine inspections to maintain cleanliness standards
               • Incorporating quality assurance measures into daily operations
     • Addressing and Rectifying Deficiencies
               • Procedures for documenting and reporting quality issues
               • Swift corrective actions to rectify deficiencies and prevent recurrence
6.3 Attention to Detail and Guest Preferences
     • Strategies for Anticipating and Fulfilling Guest Expectations
               • Training on identifying and addressing guest preferences
               • Customization of room amenities and setups based on guest profiles
     • Personalization in Housekeeping Services
               • Techniques for creating personalized guest experiences through housekeeping
               • Case studies on successful personalization initiatives in leading hospitality establishments

7.1 Recruitment, Training, and Supervision of Housekeeping Staff
     • Recruitment Processes and Criteria
               • Establishing clear criteria for hiring housekeeping personnel
               • Streamlining recruitment processes for efficiency and effectiveness
     • Creating Comprehensive Training Programs for New and Existing Staff
               • Designing training modules covering theoretical and practical aspects of housekeeping
               • Continuous training programs for skill development and career progression
7.2 Team Management and Fostering a Positive Work Environment
     • Techniques for Building Effective Housekeeping Teams
               • Strategies for team building, communication, and collaboration
               • Promoting a culture of mutual respect and cooperation within the team
     • Employee Motivation and Morale
               • Recognition programs and incentives to boost employee morale
               • Regular feedback sessions and performance appraisals to inspire continuous improvement
7.3 Communication Skills for Housekeeping Staff
     • Developing Effective Communication Channels Within the Housekeeping Team
               • Establishing clear communication protocols for efficient task coordination
               • Utilizing communication tools and technology to enhance collaboration
     • Communication Protocols with Other Departments
               • Coordination with front office, maintenance, and other departments
               • Clear communication to address cross-functional challenges and opportunities

8.1 Interacting with Guests and Addressing Their Needs
     • Developing Interpersonal Skills for Positive Guest Interactions
               • Training on effective communication, empathy, and active listening
               • Techniques for creating positive first impressions during guest interactions
     • Strategies for Addressing Guest Inquiries and Fulfilling Requests Promptly
               • Standard operating procedures for handling common guest inquiries
               • Timely and efficient responses to guest requests, including room service and special arrangements
8.2 Handling Guest Complaints and Ensuring Customer Satisfaction
     • Implementing Effective Complaint Resolution Strategies
               • Training on de-escalation techniques and empathetic complaint handling
               • Root cause analysis to prevent recurring issues and improve overall service
     • Turning Negative Experiences into Positive Ones Through Proactive Measures
               • Proactive measures to prevent potential issues before they escalate
               • Case studies on successful service recovery and guest satisfaction improvement
8.3 Professionalism in Guest Interactions
     • Establishing Grooming and Personal Presentation Standards for Housekeeping Staff
               • Uniform policies, grooming standards, and professional appearance guidelines
               • Creating a polished and professional image for housekeeping staff
     • Training Staff in Maintaining a High Level of Professionalism in Various Guest Interactions
               • Conducting role-playing exercises to simulate real-world guest interactions
               • Training on maintaining composure and professionalism in challenging situations

9.1 Basic Maintenance Tasks for Housekeeping Equipment
     • Routine Maintenance Schedules for Common Housekeeping Equipment
               • Establishing regular maintenance schedules for vacuum cleaners, polishers, and other equipment
               • Daily, weekly, and monthly maintenance checklists to ensure equipment reliability
     • Troubleshooting and Addressing Common Equipment Malfunctions
               • Identifying common issues and malfunctions in housekeeping equipment
               • Hands-on training on basic troubleshooting and quick repairs
9.2 Preventive Maintenance Practices
     • Designing and Implementing Preventive Maintenance Plans for Equipment Longevity
               • Developing comprehensive preventive maintenance plans for all housekeeping equipment
               • Implementing regular servicing and inspections to prevent major breakdowns
     • Regular Inspections and Servicing to Prevent Breakdowns
               • Conducting regular inspections of equipment to identify potential issues
               • Collaborating with maintenance and engineering departments for timely servicing
9.3 Reporting and Addressing Equipment Malfunctions
     • Establishing Clear Reporting Protocols for Malfunctioning Equipment
               • Developing a standardized reporting system for equipment malfunctions
               • Encouraging proactive reporting by housekeeping staff for swift resolution
     • Coordinating with Maintenance and Engineering Departments for Timely Repairs
               • Building effective communication channels between housekeeping and maintenance teams
               • Streamlining the process of reporting, prioritizing, and resolving equipment issues

10.1 Implementing Eco-friendly and Sustainable Housekeeping Practices
     • Introduction to Environmentally Friendly Cleaning Products
               • Overview of eco-friendly cleaning products and their benefits
               • Evaluating the environmental impact of cleaning solutions
     • Strategies for Energy Conservation and Waste Reduction in Housekeeping Operations
               • Adopting energy-efficient practices in daily housekeeping routines
               • Techniques for minimizing waste and promoting recycling initiatives
10.2 Energy and Water Conservation Initiatives
     • Implementing Measures to Reduce Energy Consumption in Housekeeping
               • Identifying energy-efficient alternatives for lighting, heating, and cooling
               • Creating awareness among housekeeping staff about the importance of energy conservation
     • Water Conservation Techniques in Daily Housekeeping Routines
               • Strategies for minimizing water usage during cleaning processes
               • Incorporating water-saving technologies and practices in housekeeping operations
10.3 Waste Reduction and Recycling in Housekeeping
     • Establishing Proper Waste Segregation and Disposal Procedures
               • Training on correct waste segregation practices in different areas of the establishment
               • Implementing color-coded waste bins and signage for easy identification
     • Introducing Recycling Programs Within the Housekeeping Department
               • Initiating recycling programs for materials such as paper, plastic, and glass
               • Collaboration with local recycling facilities and waste management services

Hands-On Experience in Different Areas of Housekeeping
     • Rotation Through Various Roles Within the Housekeeping Department
               • Exposure to tasks such as room cleaning, linen management, and public area maintenance
               • Development of multitasking skills and adaptability to different roles
     • Application of Theoretical Knowledge in Real-World Scenarios
               • Practical scenarios simulating challenges encountered in the hospitality industry
               • Integration of problem-solving skills in real-time situations
               • Supervised Practice in Linen Management, Cleaning Procedures, Inventory Control, and Guest Interactions
     • Linen Management
               • Hands-on experience in sorting, folding, and storing linen
               • Application of knowledge gained in stain removal techniques
     • Cleaning Procedures
               • Supervised cleaning exercises in guest rooms, public areas, and specialized spaces
               • Quality control assessments and feedback for continuous improvement
     • Inventory Control
               • Practical exposure to inventory management software and systems
               • Implementation of inventory control measures learned in theory
     • Guest Interactions
               • Simulation of guest interactions to practice communication and service skills
               • Role-playing exercises for addressing guest inquiries and requests

Ans-02 : It is a short term programme.
The Course Start Date – October, 2024
Program Duration – 6 months

Ans-03 : The Course will be delivered Live, Online direct to your Device, (ie. Laptop or Desk top, mobile etc which can be used to access the Internet). The details of the configuration will be available before course commencement.

Ans-04 : No, the Classes will be held as per schedule only over the weekends. The Class schedules will be published well in advance.

Ans-05 : Successfully completing the Course will enable you to earn a Certificate from IIT Kharagpur. Since the classes will be held over the weekend, it will not disturb your normal professional work either.

Ans-06 : There are installment facilities available.

Ans-07 : No. The Institute has the right to take a final decision on your Application based on all the Documents submitted.

Ans-08 : A reputed Faculty of the Institute will be taking the classes. Apart from that, top Industry specialists will also teach specific topics and you will get Industry Expert’s perspective as well.

Ans-09 :Assessments will be through assignments and projects.