2.1 In-Depth Knowledge of Destinations
     • Familiarity with Popular Tourist Destinations
               •In-depth information on popular tourist spots
               • Knowledge of cultural, historical, and natural attractions
     • Understanding Niche Destinations
               • Knowledge of offbeat and emerging destinations
               • Catering to diverse travel preferences
     • Practical Exercises in Destination Planning
               • Hands-on planning exercises for different travel preferences
2.2 Customized Itinerary Planning
     • Techniques for Creating Customized Itineraries
               • Crafting personalized travel experiences
               • Incorporating unique experiences into itineraries
     • Collaborative Planning with Clients
               • Understanding client preferences
               • Incorporating client input into travel plans
     • Practical Application in Itinerary Planning                • Hands-on sessions in creating diverse travel plans
               • Role-playing for different client scenarios
2.3 Travel Documentation and Visa Assistance
    • Knowledge of Travel Documentation
               • Understanding passport and visa requirements
               • Documentation for various travel purposes
    • Visa Application Procedures and Assistance
               • Navigating visa application processes
               • Providing guidance and assistance to clients
     • Practical Application in Document Preparation
               • Hands-on assistance with documentation
               • Role-playing scenarios for visa assistance

3.1 Modes of Transportation
     • Understanding Air Travel
               • Knowledge of airlines, ticketing, and reservations
               • Handling different types of air travel scenarios
     • Ground Transportation Options
               • Information on trains, buses, and car rentals
               • Coordination of transportation services
     Practical Exercises in Transportation Planning
               • Hands-on planning for diverse transportation needs
3.2 Accommodation Options and Reservations
     • Overview of Accommodation Types
               • Hotels, resorts, hostels, and alternative accommodations
               • Understanding diverse accommodation preferences
     • Reservation Procedures and Booking Platforms
               • Utilizing booking systems and platforms
               • Negotiating rates and securing reservations
     Practical Application in Accommodation Planning
               • Hands-on sessions in diverse accommodation scenarios
3.3 Travel Insurance and Risk Management
     • Importance of Travel Insurance
               • Understanding the role of travel insurance
               • Recommending suitable insurance plans to clients
     • Managing Travel Risks and Emergencies
               • Developing risk management plans
               • Handling emergencies and unforeseen challenges

4.1 Cultural Awareness and Etiquette
     • Understanding Cultural Diversity
               • Sensitivity to diverse cultural norms
               • Adapting services to cultural preferences
     • Etiquette in Different Travel Destinations
               • Recognizing and respecting local customs
               • Promoting responsible and respectful travel behavior
4.2 Social and Environmental Responsibility
     • Responsible Tourism Practices
               • Promoting sustainable and responsible tourism
               • Minimizing the environmental impact of travel
     • Community Engagement and Contribution
               • Encouraging community involvement
               • Supporting local initiatives and economies

5.1 Interacting with Clients and Addressing Their Needs
     • Developing Interpersonal Skills
               • Effective communication and active listening
               • Techniques for positive client interactions
     • Strategies for Addressing Client Inquiries and Fulfilling Requests
               • Standard operating procedures for inquiries
               • Timely responses to client requests
5.2 Handling Client Complaints and Ensuring Satisfaction
     • Implementing Effective Complaint Resolution Strategies
               • Training on de-escalation techniques
               • Root cause analysis for complaint prevention
     • Turning Negative Experiences into Positive Ones
               • Proactive measures for preventing issues
               • Case studies on successful service recovery
5.3 Professionalism in Client Interactions
     • Establishing Grooming and Personal Presentation Standards
               • Uniform policies and grooming standards
               • Creating a professional image
     • Training Staff in Maintaining a High Level of Professionalism
               • Role-playing exercises for real-world interactions
               • Training on composure and professionalism

6.1 Basics of Sales and Marketing
     • Introduction to Sales Techniques in Travel and Tourism
               • Understanding the sales process
               • Techniques for effective selling
     • Marketing Strategies for Travel and Tourism Services
               • Utilizing digital and traditional marketing channels
               • Building brand presence in the travel industry
6.2 Promotional Activities and Partnerships
     • Planning and Executing Promotional Campaigns
               • Creating engaging promotional materials
               • Coordination of promotional events
     • Collaboration with Industry Partners
               • Building partnerships with airlines, hotels, and other stakeholders
               • Leveraging collaborations for enhanced service offerings

7.1 Coordination of Travel Events and Special Tours
     • Planning and Organization of Special Tours
               • Developing unique and thematic travel experiences
               • Coordination with vendors and partners
     • Execution of Travel Events
               • Coordination of logistics and services during events
               • Hands-on experience in event setups
7.2 Customer Engagement in Events
     • Strategies for Ensuring Customer Satisfaction in Travel Events
               • Techniques for managing participant expectations
               • Handling unforeseen challenges during events
     • Post-Event Evaluation and Feedback
               • Conducting post-event evaluations
               • Incorporating feedback for continuous improvement

8.1 Introduction to Entrepreneurship in Travel and Tourism
     • Basics of Entrepreneurship
               • Understanding entrepreneurship in the travel industry
               • Identifying opportunities for entrepreneurial ventures
     • Developing Business Plans and Concepts
               • Formulating business plans for travel and tourism ventures
               • Introduction to marketing strategies for travel startups
8.2 Financial Management for Travel and Tourism Entrepreneurs
     • Budgeting and Cost Control in Travel and Tourism Ventures
               • Creating comprehensive budgets for travel businesses
               • Implementing cost control measures
     • Revenue Generation and Profitability
               • Strategies for revenue generation
               • Maximizing profitability in travel ventures
8.3 Legal and Regulatory Considerations for Travel and Tourism Businesses
     • Understanding Legal and Regulatory Frameworks
               • Compliance with travel and tourism regulations
               • Licensing requirements for travel businesses
     • Navigating Compliance Challenges
               • Strategies for addressing legal challenges
               • Collaborating with legal professionals for guidance

Hands-On Experience in Different Areas of Travel and Tourism Services
     • Rotation Through Various Roles (120 hours)
               • Exposure to itinerary planning, transportation coordination, and client interactions
               • Development of multitasking skills
     • Application of Theoretical Knowledge (200 hours)
               • Practical scenarios simulating real-world travel challenges
               • Integration of problem-solving skills
     • Supervised Practice (200 hours)
               • Hands-on sessions in event coordination, sales, and marketing
               • Quality control assessments and feedback

Ans-02 : It is a short term programme.
The Course Start Date – October, 2024
Program Duration – 6 months

Ans-03 : The Course will be delivered Live, Online direct to your Device, (ie. Laptop or Desk top, mobile etc which can be used to access the Internet). The details of the configuration will be available before course commencement.

Ans-04 : No, the Classes will be held as per schedule only over the weekends. The Class schedules will be published well in advance.

Ans-05 : Successfully completing the Course will enable you to earn a Certificate from IIT Kharagpur. Since the classes will be held over the weekend, it will not disturb your normal professional work either.

Ans-06 : There are installment facilities available.

Ans-07 : No. The Institute has the right to take a final decision on your Application based on all the Documents submitted.

Ans-08 : A reputed Faculty of the Institute will be taking the classes. Apart from that, top Industry specialists will also teach specific topics and you will get Industry Expert’s perspective as well.

Ans-09 :Assessments will be through assignments and projects.